Terms of Service

Sajuping Terms of Service

Article 1 (Purpose)

These Terms of Service are intended to define the matters necessary between OneTherapy Co., Ltd. (the “Company”) and members in connection with the use of Sajuping, an artificial intelligence (AI) saju and fortune platform, and all related services.

Article 2 (Definitions)

The definitions of terms used in these Terms are as follows.

1. “Service” means the Sajuping platform through which members may converse with AI (the “AI Counselor” or “AI”) and enjoy saju interpretations, emotional conversational support, fortune reports, and other services available through Sajuping, regardless of the device on which they are implemented (including PCs, portable devices, and other wired or wireless devices). Provided, however, that expressions such as “AI Counselor,” “counseling,” and “emotional care” used in the Service and in these Terms are merely names intended to describe features intuitively, and do not mean the provision of mental health counseling, psychotherapy, medical treatment, or any equivalent professional service under applicable laws.
2. “Member” means a customer aged 14 or older who accesses the Service, enters into a service agreement with the Company under these Terms, and uses the “Service” provided by the Company.
3. “Account Information” collectively means information provided by a member to the Company, such as the member’s saju information and profile information, and service usage information.
4. “Content” means all types of materials provided to members through the Service (including text, images, audio, video, and other electronic data, regardless of form, and all materials provided in connection with the Service; the same applies below) and all types of materials submitted by members to the Service.
5. “Ping” means a digital usage right that is deducted when a member uses content such as saju interpretations, consultations, and reports. Pings are automatically charged over time and may also be acquired through paid top-ups or rewards designated by the Company.
6. “Holding Limit” means the maximum amount up to which Pings are automatically charged. Auto-charging occurs only up to the Holding Limit, and Pings granted through purchases, rewards, or similar means may be held in excess of the Holding Limit. When the held amount exceeds the limit, only auto-charging is temporarily suspended; the Pings already held are neither forfeited nor deducted. The Holding Limit and charging cycle may vary by subscription plan and are determined by the operating policy.
7. “Subscription Service” means a paid service that automatically renews on a monthly basis through in-app payments on the Apple App Store and Google Play Store.

Article 3 (Posting and Amendment of Terms)

1. The Company posts these Terms through notices in the Service so that members can easily understand their contents.
2. The Company may amend these Terms when necessary, within the scope that does not violate applicable laws.
3. If the Company amends these Terms, it will specify the effective date and reason for amendment and announce the amended Terms together with the current Terms in the manner described in Paragraph 1 from 7 days before the effective date until the day before the effective date. However, amendments unfavorable to members will be announced from 30 days before the effective date.
4. If the Company announces or notifies amended Terms under the preceding paragraph and informs members that failure to express refusal by the day before the effective date will be deemed consent to the amendment, and a member does not expressly refuse the amendment, the Company will deem the member to have consented to the amended Terms as of the applicable/effective date.
5. A member who expresses refusal to the amended Terms may choose to terminate the service agreement or withdraw membership. If special circumstances make it impossible to apply the previous Terms, the Company may terminate the service agreement.
6. These Terms apply in principle from the date a member agrees to them until membership withdrawal. However, some provisions of these Terms may remain valid after membership withdrawal.

Article 4 (Interpretation of Terms)

1. The Company may provide separate notices, operating policies, and similar rules in addition to these Terms. If those contents conflict with these Terms, the separate notices and operating policies apply first to the extent they are not unfavorable to members. If an operating policy changes the content of these Terms in a way that is unfavorable to members, the amendment procedure in Article 3 must be followed.
2. Matters not specified in these Terms, or interpretation of these Terms, are governed by operating policies, usage guides, and applicable laws.

Article 5 (Formation of Service Agreement)

1. The service agreement is formed when a person who wishes to become a member (the “Applicant”) agrees to these Terms, completes the sign-up process prescribed by the Company, and the Company accepts that application.
2. During beta testing conducted for service improvement, acceptance of sign-up applications may be delayed or rejected to maintain the number of members.
3. In addition to Paragraph 2 of this Article, the Company may refuse acceptance of an Applicant’s application if any of the following grounds apply, and may cancel acceptance or terminate the service agreement if any of the following grounds are confirmed after sign-up.
   • The Applicant has previously lost membership status under these Terms
   • The Applicant used another person’s personal information or identity
   • The Applicant entered or provided false or incorrect information, or failed to enter information requested by the Company
   • Approval is impossible due to reasons attributable to the Applicant, or the Applicant applies in violation of any matters prescribed in these Terms
   • The Applicant is under 14 years old at the time of sign-up
4. The service agreement is formed at the time the Company displays completion of sign-up during the application process.
5. The Company may provide the Service to a person who has not entered into a service agreement (a non-member) if that person wishes to use it. In that case, the non-member is deemed to have agreed to these Terms to the extent necessary for non-member use.

Article 6 (Protection of Personal Information)

The Company endeavors to protect members’ personal information in accordance with applicable laws, including the Act on Promotion of Information and Communications Network Utilization and Information Protection and the Personal Information Protection Act. Protection and use of personal information are governed by applicable laws and the Company’s Privacy Policy. However, the Company’s Privacy Policy does not apply to linked screens or pages that are not produced by the Company.

Article 7 (Notices to Members)

1. Unless otherwise provided in these Terms, the Company may notify members through in-service email addresses, app push notifications, phone numbers, and similar methods.
2. For notices to all members, the Company may substitute the notice in Paragraph 1 by posting it on the service webpage or initial application screen for at least 7 days.

Article 8 (Company Obligations)

1. The Company complies with applicable laws and these Terms and makes best efforts to provide the Service continuously and stably.
2. The Company endeavors to provide desirable AI services by complying with AI ethics.
3. The Company must establish a security system to protect personal information so that members can use the Service safely, and must publish and comply with the “Privacy Policy.”
4. The Company’s officers and employees must not disclose or distribute members’ personal information obtained in connection with service provision to any third party other than the member, and violation may be grounds for removal from position.
5. If the Company determines that an opinion or complaint raised by a member in connection with Service use is justified, it must process it and may provide the process and result to the member through the initial service screen, email, or similar methods.
6. The Company makes best efforts to provide convenience to members in procedures and matters related to contracts, such as formation, change, and termination of service agreements.

Article 9 (Member Obligations)

1. Members must comply with applicable laws, these Terms, operating policies, usage guides, service notices, cautions notified by the Company, and must not engage in acts that interfere with the Company’s business.
2. Members must endeavor to use the Service in a manner consistent with AI ethics. In particular, acts such as the following are strictly prohibited because they interfere with the Company’s business and conflict with the purpose of this Service.
   • Entering another person’s saju information without authorization to spread false information or attempt defamation
   • Circumventing safeguards or otherwise exploiting vulnerabilities in AI technology for clearly illegal or excessively unethical purposes
   • Using the Service for the purpose of carrying out, encouraging, or abetting harm to the life or body of oneself or another person (including self-harm, suicide, or harm to others), or circumventing safeguards for such purposes
3. Members must not engage in the following acts.
   • Acts that violate these Terms, service operating policies, notices, or similar rules
   • Abnormal use of the Service, hacking, or using similar programs to make normal operation difficult
   • Copying, disassembling, imitating, or otherwise modifying the Service through reverse engineering, decompilation, disassembly, or any other processing
   • Processing answer scripts and saju interpretation results provided by the Service for unauthorized use as training data
   • Spreading false information about the Service or interfering with business
   • Unauthorized modification of information posted by the Company
   • Infringement of copyrights or other intellectual property rights of the Company or third parties
   • Entering obscene or violent messages, or other information contrary to public order and morals, into the Service
   • Using the Service for commercial purposes without the Company’s consent
   • Misappropriating another person’s information or providing an account to, or receiving an account from, another person
   • Accessing the Service or causing server load through agents, scripts, spiders, automated means, or other improper methods without the Company’s prior approval
   • Trading paid service goods (including Pings) purchased in the Service between members without the Company’s prior approval
   • Any other acts that violate current laws
4. A member who violates any of the matters specified above may be subject to sanctions under Article 16 and may separately bear civil and criminal legal liability.
5. If the Company requests materials from a member or asks the member to explain facts to verify whether this Article has been violated, the member must cooperate in good faith.

Article 9-2 (Guidance on Crisis Situations and Company Measures)

1. If a member believes there is an imminent risk to the life or body of the member or another person (including risk of suicide or self-harm, or harm from violence), the member must not rely on the Service and must immediately seek help from relevant authorities and professionals, such as the Suicide Prevention Counseling Line (109), the Mental Health Counseling Line (1577-0199), the police (112), or fire and emergency medical services (119). The Service is not an emergency response tool and does not provide crisis intervention or emergency rescue functions.
2. If signs of a crisis are identified in a member’s input or the Company determines that such concern exists, the Company may take necessary measures, including displaying guidance to professional organizations, discontinuing the relevant conversation, or restricting particular features or use of the Service. Such measures constitute a right of the Company and do not mean that the Company bears an obligation to continuously detect, monitor, or intervene in a member’s crisis situation. Due to the nature of AI technology, signs of a crisis may not be detected or may be assessed inaccurately.
3. Where an imminent risk to the life or body of a member or a third party is recognized, the Company may provide the minimum necessary information to relevant authorities, such as investigative agencies and emergency medical institutions, within the scope permitted by applicable laws.
4. The Company cooperates with requests from relevant authorities under applicable laws, including the Act on the Prevention of Suicide and the Creation of a Culture of Respect for Life.

Article 10 (Provision of Service)

1. The Company makes the Service available immediately to members whose service agreement has been completed under Article 5. However, some services may begin from a date separately designated by the Company as necessary.
2. The main services provided by the Company are as follows.
   • AI saju consultation: AI interpretation and conversational consultation based on saju palja
   • Fortune reports: daily, monthly, and yearly fortune analysis
   • Compatibility analysis: interpersonal and romantic compatibility interpretation
   • Voice conversation: real-time voice-based consultation with AI
   • In-depth consultation: deep analysis reports through multi-step questions
   • Other services additionally developed by the Company or provided through partnerships
3. In principle, the Service is provided 24 hours a day, year-round. However, all or part of the Service may be temporarily suspended in any of the following cases.
   • Where necessary for system operations, such as regular system inspection, server expansion or replacement, or network instability
   • Where normal service provision is impossible due to third-party service failure, power outage, service equipment failure, or similar reasons
   • Where a situation beyond the Company’s control occurs, such as war, incident, natural disaster, or equivalent national emergency
4. The Company may conduct regular inspections as necessary to provide the Service, and regular inspection times follow what is announced on the service screen.

Article 10-2 (Notice Regarding AI-Based Services)

1. All or part of the content the Company provides through the Service — including saju interpretations, conversational responses, fortune and compatibility reports, voice responses, and images (such as charms) — is output generated by generative artificial intelligence. The Company notifies members in advance, through these Terms and the service screens, that they are using an AI-based service.
2. In accordance with applicable laws, the Company may indicate that such output was generated by artificial intelligence on the service screen, on the output itself, or in accompanying information.
3. Members use the Service with the understanding that they are interacting with artificial intelligence and not with a human being.

Article 11 (Changes to Service)

1. The Company may change Service content, operational matters, technical matters, and similar matters to provide the Service stably.
2. If the Company changes the Service, it will announce the change details and effective date in advance. However, if substantive matters related to members’ rights, obligations, or Service use are changed, the Company will announce them from 7 days before the effective date, and from 30 days before the effective date for changes unfavorable to members.
3. The Company may modify, suspend, or change part or all of services provided free of charge or for a fee as necessary for Company policy and operations, and will not provide separate compensation to members unless specifically required by applicable law.
4. If a member does not agree to Service changes, the member may express refusal to the Company and terminate the service agreement.

Article 12 (Use of Content and Responsibility)

1. The Company may use members’ personal information to provide customized content suitable for members.
2. Content provided through the Service is provided by artificial intelligence algorithms, and the Company is not responsible for and does not guarantee the truthfulness, accuracy, or similar qualities of the content.
3. Any loss or other issue arising from unauthorized or arbitrary use of content is entirely the responsibility of the individual member’s judgment, and the Company is not responsible for it.
4. Members may not use content owned by the Company or third parties and posted in the Service without authorization for commercial purposes or other personal benefit.
5. If a member causes damage to the Company by misappropriating content owned by the Company or third parties and posted in the Service, the member must compensate the Company through legal procedures.

Article 12-2 (Nature and Limitations of the Service)

1. The content provided by the Service is reference information and cultural or entertainment content based on traditional saju studies and cultural interpretation; it does not determine, predict, or guarantee a member’s future.
2. Even where the AI uses expressions that appear certain or conclusive, this does not guarantee the truth or realization of such content, and responses may differ even for identical or similar questions.
3. Members must not treat the Service’s content as the sole or primary basis for important decisions concerning health, legal matters, property, career, or personal relationships, and should seek advice from professionals in the relevant field where necessary.
4. Where a member requests deletion of conversation history or in-service memory information, actual reflection of the deletion may take up to 24 hours due to system processing and cache propagation, and information from before the deletion may be partially reflected in responses during that period.

Article 13 (Copyright and License)

1. If a member submits content (including saju information and prompts) to the Service, all responsibility and rights for that content belong to the member.
2. If a member submits content to the Service, the member retains existing rights to that content and grants the Company, to the maximum extent permitted by law, a non-exclusive, perpetual, worldwide, royalty-free, fully paid, transferable, sublicensable, and irrevocable license to use the content by storing, copying, modifying, posting, transmitting, providing, selling, or similar methods. Provided, however, that with respect to the processing of information constituting personal data among the content submitted by a member, applicable laws and the Company’s Privacy Policy apply with priority, and where such information is deleted following the member’s withdrawal or deletion request, the license under this paragraph terminates to that extent.
3. The Company does not bear responsibility for content written by members or generated by AI through interaction with members.
4. If a member uses the Service to create the member’s own conversation sessions and saju profiles under these Terms, the member owns rights to that information in relation to the Company.
5. If a member converses with AI within the Service, the member has the right to use the creations generated by that AI (including interpretation reports), excluding the Company’s engine itself and other content.

Article 14 (Provision of Information and Display of Advertisements)

1. The Company may provide members with various information deemed necessary during Service use by means such as Sajuping app push notifications, email, and text messages.
2. Members agree to receive essential service-related information under Paragraph 1 of this Article. However, members may refuse to receive notifications at any time through the in-app notification settings. Advertising information for commercial purposes is sent only after separate marketing consent and is distinct from consent under this Article.
3. Notwithstanding the proviso in Paragraph 2, the Company may provide members with notices and other information that members must know in relation to the Service regardless of consent status, by means such as service screen postings, pop-up exposure, push notifications, email, and text messages.
4. The Company is not responsible for losses or damages arising from a member’s participation in, communication with, or transaction through advertisers’ promotional activities posted on or conducted through the Service.

Article 15 (Ownership of Rights to Service)

1. Copyrights and intellectual property rights in the Service belong to the Company.
2. In connection with the Service, the Company grants members only a right to use the Service and similar items under the usage conditions prescribed by the Company, and members may not transfer, sell, pledge, or otherwise dispose of that right.

Article 16 (Use Restrictions)

1. If a member abuses the Service in an illegal, unethical, or immoral manner, the Company may restrict the member’s use of the Service. In such case, no separate compensation or refund is provided for goods granted free of charge by the Company (such as naturally recharged Pings and bonus Pings). Provided, however, that paid Pings recharged by the member for consideration and unused portions of subscription services are handled in accordance with applicable laws and the Company’s refund policy.
2. Members may file objections to use restrictions and similar measures under this Article according to procedures prescribed by the Company.
3. The Company may impose sanctions on members, including warnings, feature restrictions, suspension of service provision, and membership withdrawal (termination of the service agreement).

Article 17 (Termination of Service Agreement)

1. Members may request termination of the service agreement at any time, and the Company must process it immediately in accordance with applicable laws.
2. The Company may terminate the service agreement if a member violates these Terms, violates applicable laws, or otherwise falls under Article 16.
3. When termination of the service agreement is completed, all member information is deleted except for information retained by the Company under applicable laws, these Terms, and the Privacy Policy.
4. Notwithstanding the preceding paragraph, if the Company terminates the service agreement under Paragraph 2, the Company may retain the member’s information for a certain period to receive and process the member’s objection, and will delete the member’s information after that period expires.

Article 18 (Dormant Accounts)

1. If a member does not use the Service for 1 year or for a longer period requested by the member, the Company converts the member’s account to dormant status and separately stores the personal information of that account from other members’ personal information.
2. Login use is restricted for dormant accounts, and the Company does not use or provide the personal information of dormant accounts.
3. The Company gives prior notice to the member 30 days before the scheduled processing date under Paragraph 1, and after conversion to dormant status, the “Member” may lift dormancy through a separate authentication process.

Article 19 (Limitation of Liability)

1. The Company is exempt from liability for service provision if it cannot provide the Service due to natural disasters, distributed denial-of-service (DDoS) attacks, IDC failures, line failures of telecommunications service providers, or equivalent force majeure. However, this does not apply where the Company’s intent or gross negligence is involved.
2. The Company is not responsible for service use disruptions caused by reasons attributable to members.
3. The Company is not responsible for the reliability, accuracy, or similar qualities of any information, materials, facts, or other content posted by members in connection with the Service.
4. The Company is not responsible for use of services provided free of charge unless otherwise specifically required by applicable law.
5. The Company does not guarantee member identities. The Company also has no obligation to compensate members for emotional damage suffered due to other members while using the Service.
6. The Company is not responsible for the reliability, accuracy, or similar qualities of AI interpretation (answer) results provided to members through the Service, and makes no confirmation or warranty regarding the accuracy or truthfulness of response results. All content in the Service is for reference only and is not legal, medical, psychological or mental health, or financial advice, diagnosis, or treatment, and cannot substitute for counseling or psychotherapy by mental health professionals such as physicians or licensed counselors. However, this does not apply to damages caused by the Company’s intent or gross negligence.
7. The Company is not responsible if a member does not obtain the expected utility from using the Service, and is exempt from liability for damages arising from the member’s selection or use of the Service.
8. The Company is not responsible for issues arising from members’ usage environments or security issues outside the Company’s control, or for problems not attributable to the Company, such as network hacking that is difficult to defend against with the current level of security technology.
9. The Company is not responsible for damage arising from a member’s disclosure or provision of the member’s personal information to another person. However, this does not apply where there is intent or negligence on the part of the Company.
10. Due to the nature of AI models, different results may be generated for the same question, and the Company does not guarantee the accuracy or consistency of AI results. Decisions based on such results are entirely the user’s responsibility, and the Company bears no legal responsibility for the results. However, this does not apply to damages caused by the Company’s intent or gross negligence.

Article 20 (Governing Law and Jurisdiction)

1. Disputes between the Company and members are governed by the laws of the Republic of Korea.
2. Lawsuits concerning disputes between the Company and members are filed with the competent court under the Civil Procedure Act.

Article 21 (Formation of Paid Service Agreement)

1. When using paid services within the Service, including purchases of goods (such as Pings) and subscriptions, the usage agreement is formed when the member agrees to these Terms and purchases the applicable service using a payment method provided by the Company.
2. The Company may refuse a member’s purchase application, refuse formation of the agreement, or cancel it in any of the following cases.
   • Where the Company determines the top-up is due to misappropriation, such as bulk payments from the same IP
   • Where false information is entered during the purchase process or required information is omitted
   • Where a minor under 19 applies without consent of a legal representative
   • Where payment has not actually been made or is unlikely to be made
   • Where the member has violated these Terms
3. The Company may temporarily withhold approval until the relevant grounds are resolved in any of the following cases.
   • A service failure has occurred
   • Internal circumstances make normal operation of the Service difficult
4. If a paid service usage agreement is normally formed between the Company and a member, the Company makes the agreement details immediately available for the member to view.
5. The Company operates a single type of goods that functions as currency within the Service (the “Ping”). A Ping is a single usage right and, solely for the purpose of applying validity periods and refund criteria, is classified by acquisition method as follows.
   • Auto-charged Pings: Pings automatically charged for all members over time in the cycle and amount determined by the operating policy. They accumulate within each member’s Holding Limit and are not reset at midnight or forfeited for non-use. Subscription members receive benefits such as an expanded Holding Limit and a shortened charging cycle depending on their plan.
   • Paid Pings (Top-up Pings): Pings directly topped up by members through payment.
   • Bonus Pings: Pings provided free of charge by the Company to members through marketing, event rewards, friend invitations, ad watching, and similar means.
6. The validity periods and expiration conditions for each type of Ping are as follows.
   • Auto-charged Pings: Accumulate automatically over time within the Holding Limit and have no separate expiration date.
   • Paid Pings (Top-up Pings): 5 years (60 months) from the payment date. Unused amounts automatically expire after 5 years and are non-refundable.
   • Bonus Pings: Follow policies announced by the Company in advance, automatically expire when the validity period ends, and cannot be refunded.
7. If a member holds Pings acquired through multiple methods at the same time and consumes Pings, Bonus Pings that have a validity period are deducted first in order of earliest expiration, followed by Paid Pings (Top-up Pings), and finally Auto-charged Pings. However, depending on the nature of specific content, the Company may separately restrict the types of Pings that may be used.
8. If a member withdraws from the Service, any Auto-charged Pings held and any Bonus Pings granted free of charge are immediately forfeited and cannot be refunded. Unused Paid Pings that were topped up shall be handled in accordance with applicable laws and the Company’s refund policy.

Article 22 (Withdrawal of Offer for Paid Services)

1. Under the Act on the Consumer Protection in Electronic Commerce, etc., members may withdraw an offer or cancel an agreement for a paid product within 7 days from the time they receive the contract details or the product is supplied. However, withdrawal is not possible in any of the following cases.
   • The member has already used the purchased product (Pings)
   • The value of the product has significantly decreased due to the member’s use
   • Provision of digital content has begun
   • Withdrawal would likely cause significant damage to the Company, and the Company separately notified the member in advance and obtained written consent
   • The product was provided free of charge by the Company or a third party (Bonus Pings)
2. Notwithstanding Paragraph 1, if the product content differs from the displayed or advertised content or is performed differently from the agreement, the member may withdraw the offer within 3 months from the date the product was supplied, or within 30 days from the date the member knew or could have known that fact.
3. If a member withdraws an offer under Paragraph 1 or 2, the purchased product is returned in accordance with the Electronic Commerce Act, and the Company proceeds with the refund process under that Act.
4. Other matters concerning withdrawal under this Article are governed and processed in accordance with the Electronic Commerce Act.
5. If a member is found to have engaged in fraud intentionally or negligently while withdrawing or terminating a paid service offer, the Company may take measures such as forfeiture of free goods, account suspension, account reset, and referral for investigation.

Article 23 (Effects of Withdrawal)

1. The Company refunds payment using the same method as the original payment within 3 business days from the date the user expresses intent to withdraw, and notifies the user in advance if refund by the same method is impossible.
2. If an offer is withdrawn under the preceding paragraph, the refund amount is calculated as follows.
   • The Company may deduct and refund an amount corresponding to the period or quantity of paid services actually used by the user. However, if the refund is due to reasons attributable to the Company, the full amount is refunded without deduction.
   • If a fixed-term subscription product is withdrawn before expiration, only ordinary cancellation is available (the subscription is automatically canceled without additional payment after the already paid billing cycle ends).
3. If the user paid for goods, etc. by credit card or electronic payment method, the Company promptly requests the payment method provider to suspend or cancel the payment claim.
4. For app market payments (in-app payments), matters concerning withdrawal are governed in principle by the applicable app market’s rules and are processed through the app market in principle.

Article 24 (Special Rules for Contracts by Minors, etc.)

If a member is a minor or otherwise a person with limited capacity under the laws of the Republic of Korea, the member’s paid service usage agreement must in principle be made with the consent of a legal representative. The legal representative may cancel a contract entered into without the member’s own consent. However, cancellation is not possible in any of the following cases.

1. The minor member entered a false date of birth at sign-up or used other deception to make the Company believe the member was an adult (Article 17 of the Civil Act)
2. The payment was made within the scope of property (such as allowance) that the legal representative permitted the minor member to dispose of (Article 7 of the Civil Act)
3. The minor member has already used the applicable paid content (including Pings) to use the Service

Article 25 (Termination of Paid Service Agreement)

1. A member or the Company may terminate the paid service agreement if the other party fails to perform obligations agreed under the paid service agreement within a reasonable period.
2. The Company may immediately terminate a paid service agreement with a member if the member falls under grounds for purchase refusal under these Terms.
3. Because personal information is deleted in accordance with the Personal Information Protection Act and other applicable laws after membership withdrawal, the Company bears no responsibility to restore contract details (including purchased goods and subscriptions) for withdrawn members.

Article 26 (Limitation of Liability under Paid Service Agreements)

1. The Company is exempt from liability if it cannot perform the paid service agreement due to force majeure such as natural disasters, war, or disease.
2. The Company is exempt from liability if it cannot perform the paid service agreement due to reasons attributable to the member.
3. The Company is not responsible for disputes arising between members or between a member and a third party through paid services. However, this does not apply where there is intent or negligence on the part of the Company.

Article 27 (Paid Service Consumer Damage Compensation and Complaint Handling)

1. If damage occurs, such as a member being unable to normally use paid services due to the Company’s intent or negligence, the Company makes best efforts to resolve the issue and appropriately compensates the member for the damage.
2. The Company operates a customer service channel (cs@sajuping.ai) to respond to consumer issues, including consumer damage compensation, complaint handling, dispute handling, and refunds.

Article 28 (Payment and Payment of Purchase Price)

1. In principle, charging and payment of purchase prices for content follow the policies or methods prescribed by the mobile carrier, app market, or other payment service provider according to the payment method selected by the member.
2. Limits for each payment method may be granted or adjusted according to policies set by the Company or app market, or policies and laws of the Republic of Korea.
3. If the purchase price for content is paid in foreign currency, the amount actually charged may differ from the price displayed in the Service due to exchange rates, fees, and similar factors.

Article 29 (Refund of Overpayments)

1. If an overpayment occurs, the Company refunds the overpayment to the member. However, if the overpayment occurred due to the member’s fault without intent or negligence by the Company, the member bears the actual costs required for the refund within a reasonable scope.
2. Payment through the app follows the payment method provided by the app market, and if an overpayment occurs during the payment process, the member must request a refund from the Company or the app market.
3. Communication charges (including call charges and data charges) incurred through app downloads or network service use may be excluded from refunds.
4. Refunds are processed according to the refund policy of each app market operator or the Company depending on the operating system of the device using the Service.
5. The Company may contact the member using information provided by the member and request necessary information to process the refund of an overpayment.